Frequently Asked Questions

Frequently Asked Questions

1. What is EyeSoft?

EyeSoft is a cloud-native RFID tracking platform designed specifically for optometry clinics. It helps manage inventory, prevent theft, and streamline operations with ease.

2. How does EyeSoft’s RFID system work?

Our RFID system uses wireless tags to track and monitor your inventory in real-time. Simply tag your items, and EyeSoft will provide accurate and up-to-date stock information across your entire showroom.

3. Do I need additional hardware to use EyeSoft?

EyeSoft requires compatible RFID readers, which we can guide you in selecting. Other than that, everything is managed through the cloud, with no extra software installation needed.

4. Is EyeSoft compatible with my existing Practice Management Software (PMS)?

Yes, EyeSoft is designed to integrate seamlessly with all major Practice Management Software platforms. This ensures a smooth workflow without disrupting your existing processes.

5. How secure is EyeSoft?

We prioritize security with end-to-end encryption and bank-level protocols. Your data is stored securely in the cloud, ensuring it is safe and accessible only to authorized users.

6. Can EyeSoft help prevent theft?

Yes! EyeSoft’s RFID tracking system provides transparency over lost or stolen items, helping you identify discrepancies quickly and prevent further theft.

7. How long does it take to implement EyeSoft?

Most clinics can get started within a few days. Our team provides comprehensive onboarding and training to ensure a smooth transition.

8. What kind of support do you offer?

We provide 24/7 customer support via phone, email, and chat to assist with any questions or issues you may encounter.

9. What is the cost of EyeSoft?

EyeSoft offers competitive pricing tailored to the size and needs of your clinic. Contact us for a personalized quote or to learn more about our pricing plans.

10. Why should I choose EyeSoft?

EyeSoft is built by doctors for doctors, ensuring it meets the unique needs of optometry clinics. With advanced technology, seamless integration, and a user-friendly interface, EyeSoft is the ideal solution for modern clinic management.

Is my system compatible?

We have worked very hard with the leading optometry platforms so If you are on Visual Eyes, Optosys, My Vision Express, or Crystal Practice Management we are already compatible. Any platform outside of those please contact us so we may verify on a case by case basis.

Can I install everything myself?

Absolutely! EyeSoft systems are specifically designed to be easy to install without IT assistance. Most clinics can impliment RFID tracking within 20 minutes of receiving their equipment.

Where do I buy more inventory tags?

We use a custom designed high frequency RFID label specicially developed for Optometry. As such please contact us anytime you are running low and we will happily ship you out more labels usually within 1-2 business days!

What if i have questions or need training?

We are always here to help you! Anytime you have questions or need support please don’t hesitate to contact us. We will be happy to assist anyway we can!